Refund policy
We stand behind every Snugara product 100%. If you're not completely satisfied, we'll make it right — no complicated processes, no runaround.
Our 30-Day Guarantee You have 30 days from the date you receive your order to request a return or refund. No questions asked.
What Qualifies for a Refund
- Item arrived damaged or defective
- Item stopped working within 30 days of normal use
- Wrong item received
- Item never arrived (after 25 business days)
- You're simply not satisfied with your purchase
What We Need From You To process your return quickly, email us at support@shopsnugara.com with:
- Your order number
- A brief description of the issue
- One or two photos if the item is damaged or defective
We'll respond within 24 hours with next steps.
Refunds Once your return is approved, your refund will be issued to your original payment method within 5–7 business days. You'll receive an email confirmation when it's processed.
Do I Need to Send the Item Back? For defective or damaged items, we do not require you to return the product. We'll either send a replacement or issue a full refund — whichever you prefer.
For change-of-mind returns, we may ask you to return the item. In that case we'll provide return instructions and cover the cost of return shipping.
Exchanges If you'd like a replacement instead of a refund, just let us know in your email and we'll arrange it.
Contact Us 📧support@shopsnugara.com We reply within 24 hours, Monday to Friday.